Terms of Service

1. Definitions

• "Provider" — MoveMinds s. r. o., Na priehon 155/6, 951 04 Malý Lapáš, IČO: 56 964 838
• "Client" — a business (natural or legal person) using the Services
• "Services" — the Provider's marketing, AI, and integration services, including the MoveMinds Connect service (connecting the Client's systems to AI with data access via a chat interface)

2. Ordering & Provision of Services

• Services are provided under an individual Agreement; the website is informational and does not constitute a contractual offer
• Scope, price, timelines, any SLA, and specific terms of the MoveMinds Connect service are agreed in the Agreement
• The Provider may use professional subcontractors and remains responsible for their performance

3. Prices & Payments

• Prices are agreed individually in the Agreement and are stated excluding VAT
• Billing is typically monthly; invoices are issued electronically with 14-day payment terms unless the Agreement states otherwise
• In case of late payment, the Provider is entitled to statutory default interest and may suspend the Services

4. Client Cooperation

• The Client provides timely access (ad accounts, analytics, CRM, e-shop) and required materials
• The Client is responsible for the lawfulness of supplied materials and for holding the necessary rights to them
• The Client must protect access credentials from unauthorized persons

5. Third-Party Platforms

• The Services integrate with third-party platforms (Google, Meta, TikTok, Microsoft, and others); the Client must comply with their terms of use
• The Provider is not liable for API changes, outages, restrictions, or decisions of these platforms (e.g., ad disapprovals or account blocks)

6. Intellectual Property

• All rights in the know-how, internal tools, scripts, solutions, and the MoveMinds brand belong to the Provider
• For deliverables created for the Client, upon full payment the Client obtains a license to use them in the agreed scope; unless the Agreement states otherwise, this is a non-exclusive license for the Client's own business purposes
• Use of the Provider's tools and scripts beyond the agreed scope or after the Agreement ends is not permitted without written consent

7. Confidentiality

The parties agree to protect each other's confidential information (business data, account data, know-how) and to use it solely for performing the Agreement. This obligation survives the end of the cooperation.

8. Data Protection

Personal data processing is governed by our Privacy Policy. When accessing data in the Client's systems and accounts, the Provider acts as a processor under Art. 28 GDPR; a data processing agreement forms part of the Agreement or is concluded on request.

9. Limitation of Liability

• The website and Services are provided "as is"; the Provider does not guarantee uninterrupted, error-free operation
• The Provider does not guarantee specific business results of campaigns or AI outputs; the engagement is one of professional care
• Total liability is capped at the amount paid by the Client for the Services in the preceding 12 months; lost profit and indirect or consequential damages are excluded
• These limitations do not apply to the extent liability cannot be limited under mandatory Slovak law

10. Term & Termination

• Term and notice periods are set by the Agreement; unless agreed otherwise, the cooperation may be terminated in writing with 30 days' notice
• Upon material breach (notably unpaid invoices), the Provider may terminate the Services with immediate effect

11. Changes to Terms

The Provider may reasonably amend these terms, giving at least 30 days' notice on the website or by e-mail. Individual arrangements in the Agreement take precedence over these terms.

12. Governing Law

These terms and the Agreements are governed by the laws of the Slovak Republic, in particular the Commercial Code. Disputes are resolved by the competent courts of the Slovak Republic.

13. Contact